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Privacy policy

What we do with the stuff we know

We know how important it is to protect your privacy and ensure any transaction with our site is secure. Here’s how we collect information about and from you, in accordance with the Data Protection Act 1998 and other applicable laws.

We collect information on you directly when you interact with our website, for example, when you register, order from the website or email us. This can include information that can identify you like your personal details, billing information and computer’s IP address. We also gather information on you indirectly, about your use of the website, through the use of cookies. We don’t collect or buy information about you from other sources, even where you have consented to that information being shared and we don’t share or sell on data we have collected either.

We’ll use the personal information you have given us to do some pretty simple things:

Fulfil your order (to do this we’ll send your name and address and order details, but not payment details, to our fulfilment company)

Send confirmation of your order. You may also be contacted by our fulfilment company or by our nominated courier service if there are any queries about your delivery or to confirm dispatch.

Respond to your requests and queries or let you know of any problems with your order. We’ll either drop you an email or phone you.

Very occasionally (when we have a spare moment – and that’s not often) we’ll send you direct emails with special offers or new products, you can of course opt-out of receiving these

If you get into trouble with the law. Your personal information will be disclosed where we are obliged to do so, for the detection and prevention of crimes, such as fraud for example.

Stating the obvious!

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

However, you acknowledge that the Internet is not a 100% secure medium for communication and, clearly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments.

Strictly Necessary Cookies

Our website uses a number of cookies for its technical operations, for example when you add something to your basket a cookie is used to make sure that the item remains there all the way through their journey on the website. Or when you fill in a form, it means that the information you put there stays there.

Managing cookies

Most browsers are set to just accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Have a look at the “Help” section of your browser for more information.

We hope that makes things clear. However, if you’ve got any further queries don’t hesitate to get in touch.