Delivery and returns
At Big Cheese HQ we think it’s nice to be nice, so we post our Kits FREE via First Class Royal Mail to mainland UK. Throughout the year they’ll take 3-4 working days to arrive, though at busy times (like Christmas) Royal Mail can take up to 2 weeks, so make sure you order in good time!
Should you order two or more Kits, we’ll upgrade you to our courier service FREE of charge! We use UPS who usually deliver within 1 working day on orders made before 1pm, though it may be 2 working days depending on your postcode.
Larger items (such as our Gift Sets and Hampers) are sent out via courier at a cost of £4.
If you’d like your order sent Internationally, we have an handy little tool on the shopping basket page that will let you calculate the cost of shipping. We’ve posted to all over the planet, so don’t worry that you may be a little too far away. We’ll find you! Please note that customs duty costs might be incurred by the receiver in countries where this is applicable.
Our warehouse works Monday-Friday. Orders made after 1pm Friday will be dispatched the following Monday.
If you need to return your kit, use the address below. Please let us know before sending.
The Big Cheese Making Kit