Call +44 (0)131 561 7299  or email: info@bigcheesemakingkit.com

Delivery and returns

Delivery

 

At Big Cheese HQ we think it’s nice to be nice, so we post our Kits FREE via First Class Royal Mail to mainland UK. Throughout the year they’ll take 3-4 working days to arrive, though at busy times (like Christmas) Royal Mail can take up to 2 weeks, so make sure you order in good time!

If you need your Kit in a hurry, we offer a courier signed for service at a cost of £4. We use UPS who usually deliver within 1 working day on orders made before 1pm, though it may be 2 working days depending on your postcode. Should you order two or more Kits, we’ll upgrade you to our courier service FREE of charge!

Larger items (such as our Gift Sets and Hampers) are sent out via courier at a cost of £4.

If you’d like your order sent Internationally, we have an handy little tool in your cart that will let you calculate the cost of shipping. We’ve posted to all over the planet, so don’t worry that you may be a little too far away. We’ll find you! Please note that customs duty costs maybe incurred by the receiver in countries where this is applicable.

Our warehouse works Monday-Friday. Orders made after 1pm Friday will be dispatched the following Monday.

Returns

Should you need to return your Kit, do let us know before you post and return to:

The Big Cheese Making Kit

Sykes Enterprises, Incorporated

Nether Road

Galashiels

TD1 3HE

United Kingdom

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